Yes. We make every reasonable effort to ensure that the design, stones, colour and finishing match the product shown on our website.

A slight difference may appear because studio lighting and mobile screens can display colours differently. Hand-finished jewellery may also have small variations in stone placement, bead arrangement or antique polish. These natural variations do not change the overall design.

Still unsure? Send the product link or screenshot to us on WhatsApp. When the item is available, we can share a real-product photo or video so you can order with greater confidence

Yes. We understand that jewellery is a visual purchase and that you may want to check its shine, size, stones and finishing before paying.

Send us:

• The product link or screenshot
• The product name, if available
• The detail you want to check

We will share an available real-product image or video during customer-service hours. Video availability depends on the product being physically in stock.

WhatsApp: +91 92745 46265
Support hours: Monday to Friday, 11:00 AM to 7:00 PM, excluding public holidays.

JewelPatakha primarily offers premium artificial and fashion jewellery made using materials such as brass or mixed-metal bases, gold-tone or antique-gold plating, imitation Kundan, Polki-style stones, AD-style stones, imitation pearls and decorative beads.

The exact materials may differ from one design to another, so please read the individual product description before ordering.

Unless clearly mentioned on the product page, our jewellery does not contain real gold, natural diamonds or precious gemstones.

Customers with known metal allergies or highly sensitive skin should contact us for the available material information before placing an order.

Good-quality artificial jewellery should not normally turn black after one careful use. However, the life of the polish depends greatly on how the jewellery is worn, cleaned and stored.

To help protect its shine:

• Wear jewellery only after makeup, lotion and perfume have dried.
• Do not spray perfume directly on the jewellery.
• Keep it away from water, sweat and chemicals.
• Wipe it gently with a clean, soft and dry cloth after use.
• Allow it to dry completely before storing.
• Keep every piece separately in a dry pouch or box.

Unless a specific product includes a written anti-tarnish warranty, plated jewellery should not be treated as permanently waterproof or tarnish-proof.

A little care today can keep your jewellery ready for many more celebrations.

In-stock products are normally processed within 2–3 business days after payment confirmation or COD verification.

Estimated delivery after dispatch is:

• Major cities: approximately 3–7 business days
• Other serviceable Indian locations: approximately 5–10 business days
• Remote locations: up to approximately 12 business days

Tracking details will usually be shared through email, SMS, WhatsApp or your website account after dispatch.

Courier timelines are estimates and may be affected by weather, festivals, remote-area serviceability or other delivery conditions. For weddings, festivals or travel, please order well in advance rather than placing the order close to your event date.

Yes. Cash on Delivery is available for eligible PIN codes and orders up to ₹4,999.

A ₹99 COD handling fee applies per order. COD availability is subject to courier serviceability and successful order verification through telephone, OTP or WhatsApp.

COD may not be available for:

• Orders above ₹4,999
• Customised or altered products
• Made-to-order or pre-order products
• Specially sourced jewellery
• Certain remote locations
• Customers with repeated refused or undelivered COD orders

Orders above ₹4,999 must be prepaid through the available online payment methods

A standard in-stock order may ordinarily be cancelled before dispatch. Please contact us as quickly as possible, preferably within six hours of placing the order.

Once an order has been dispatched, it cannot normally be cancelled.

Eligible return or exchange requests must generally be raised within 7 calendar days of delivery. Change-of-mind requests may qualify for one exchange or JewelPatakha store credit, subject to product condition, inspection and applicable logistics charges.

For an eligible return, the jewellery must be:

• Unused and unworn
• Returned with original tags
• Packed in its original box or pouch
• Complete with all components and accessories
• Free from perfume, makeup, moisture or damage

Earrings, nose rings, pierced jewellery, customised products, altered products, pre-orders and final-sale products are normally not returnable for preference-based reasons. Genuine damaged, defective or incorrectly supplied products will be reviewed separately.

Please contact us within 48 hours of delivery so that we can investigate quickly.

Send us:

1. Your order number
2. A photograph of the outer parcel
3. A clear photograph of the shipping label
4. Photographs or videos of the jewellery received
5. An uninterrupted unboxing video, where available
6. A short explanation of the issue

Do not wear, repair, alter or courier the product back without written approval from JewelPatakha.

After reviewing the evidence, we may offer an eligible replacement, exchange, return or refund depending on the issue, product availability and inspection result. Where JewelPatakha confirms that a damaged, defective, wrong or incomplete product was supplied, the applicable return-shipping cost will be borne by us.

Once we receive the returned product, it will undergo a quality inspection, which may take up to 3 business days.

After the return is approved, JewelPatakha will initiate the refund within 5 business days.

• Prepaid orders: Refunds will be sent to the original payment method used for the purchase.
• Cash on Delivery orders: Approved refunds will be processed through UPI or bank transfer.

After we initiate the refund, your bank, card provider, UPI service or payment gateway may take additional time to credit the amount to your account.

Shipping and COD charges are normally non-refundable for preference-based returns. However, if JewelPatakha confirms that you received a damaged, defective, incorrect or materially misdescribed product, the applicable eligible charges will also be refunded.